CULTIVATING HEALTHY AQUA-CULTURED CORAL FOR EVERY REEF AQUARIUM HOBBYIST

DOA POLICY

 

DOA Policy

We carefully package your coral for safe shipping and certify that all livestock comes with a “Live Arrival” guarantee, unless specifically stated. In the event of a DOA (Dead on Arrival), Galactic Coral must be contacted within 2 hours of package delivery (FedEx posted time), and clear digital photo identification must be provided with the coral both in the shipping bag and out of the bag. We reserve the right to decline DOA coverage if the buyer does not contact Galactic Coral within the specified 2-hour time frame. DOAs will be fully credited minus shipping charges. We do not offer refunds, only credit towards future orders. No refunds or returns on Live Purchases or Live Sales. Galactic Coral cannot be held responsible for mechanical or weather delays that may cause your FedEx shipment to arrive late. We are not responsible for incorrect addresses provided by the buyer. Buyer must be at location to receive delivery. Not doing so voids all DOA coverage. Once the livestock is in your tank, we have no control over the conditions, so no guarantee is implied past delivery.

 

All purchases are final. In the event that an order is requested to be cancelled we can offer you 100% credit for 12 months OR a refund with a 20% restocking fee. This fee will be returned to you in the form of a credit towards GalacticCoral.com

 

By submitting an order to GalacticCoral.com you are agreeing to the above presented terms.

 

We may be contacted with any additional questions or concerns at support@galacticcoral.com

 

Sign up for our newsletter

Quick links

 

Home      About Us      Shop      Contact

© 2020, GalacticCoral Powered By: Coral Websites